Narellan Pools manufactures fiberglass pools to the highest standards, and we’re committed to your experience owning one of our pools, being hassle-free.
We aim to ensure your investment is future-proof. Each inground fiberglass pool is sold to you, the homeowner, with a manufacturer’s lifetime structural warranty* for structural defects, which means you can focus on enjoying your new pool, while being assured we have you covered for decades.
Pool Owner’s Manual
We provide our clients with a Pool Manual, which is a comprehensive document that guides you how to keep your pool in excellent condition. By following our policies, you’ll make sure your warranty is valid, and your pool stays clean and healthy, and ready to use whenever you like.
Narellan Pools has built its reputation as a leader in our industry by focusing on quality and integrity. Not only will we look after you during your pool construction – we’ll also be ready to help after construction. We have a dedicated Client Care Team always available to help, so you’ll feel confident you have all the information you need.
Quality Assured at Every Stage
Our standards for safety and quality set the benchmark. These standards apply to all areas of our operation, from manufacturing, to construction, and through to ongoing client care and support.
Our unwavering commitment to quality is entrenched in every part of our business; stringent quality control and checks at each stage of the swimming pool construction process guarantee each one of our fiberglass pools are manufactured to the optimum strength and durability.
- World-class manufacturing processes
- Best trained Builders in the industry
- Passionate Pool Builders
- Quality checks at every step
- Manufactured to International standards
- Commitment to research and development
- Microchip technology
- Quality transportation and handling procedures
Quality Management System
With nearly 50 years of manufacturing experience and a focus on continual research and development, we handcraft the highest quality pools in facilities that meet standards.
A microchip is embedded into every pool, which is the key to unlocking the specific pool data. Test results and a retained sample are recorded and kept for every pool.
Construction is provided by highly qualified, trained, locally owned and operated Pool Builders. We’re proud to have the best trained Pool Builders in the industry.
Pool Manufacturing Certificate
Tracks the pool from conception to completion and records: technicians, material batch numbers and pool weight, just to mention a few.
Closed Loop Accountability
Every client is contacted by our Support Office to ensure complete satisfaction. We measure ourselves and our Teams against our clients feedback with our Net Promoter Score.
Dispatch and Distribution
A dedicated Logistics Coordinator is assigned and has 100% control over your pool pre-dispatch reports, logistics planning and safe arrival.
Disclaimer: For more information in relation for the Narellan Pools warranty (including warranties on the surface or above ground pools, warranty coverage, applicable warranty periods, conditions for making a claim and warranty exclusions) ask your local pool builder.